Custom and Made To Order Holsters are non-refundable, but we will do everything possible to make adjustments and/or modifications to suit your needs.
We offer a 30-day money back guarantee on all In-Stock/Quick Ship items.
You may return new and unused items within 30 days of delivery for a full refund (less shipping). However, if items are not in new and unused condition when received and the return is not due to a defect or error on our part, then a partial refund will be issued. Partial refunds may vary and can be up to 85% of the purchase price. The refund or store credit will be determined and processed (less shipping) once item has been received.
Exchanging a wrongly ordered holster for the correct one, will also result in a 20% restocking fee for your original order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.